Add a sound notification for "Chat with an Expert"
30
votes
We are all busy, including the service desk experts, and have multiple tabs/screens open. While waiting for a service desk associate (or waiting for an answer to a posed question), we all switch screens/programs to continue to get things accomplished. Would help GREATLY if there were a sound notification for when the service desk chatted with the partner.
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20 Feb, '25
Mamie Cox Admin PinnedHighlighted comment
Hi, all. Thanks so much for the votes on this item. Happy to share that we have just released this feature in ForceBC. When you receive a response from an agent in chat, you will hear a sound notification. We hope it helps you work more efficiently while getting support in Force!