Add a sound notification for "Chat with an Expert"
30
votes
We are all busy, including the service desk experts, and have multiple tabs/screens open. While waiting for a service desk associate (or waiting for an answer to a posed question), we all switch screens/programs to continue to get things accomplished. Would help GREATLY if there were a sound notification for when the service desk chatted with the partner.
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20 Feb, '25
Mamie Cox Admin PinnedHi, all. Thanks so much for the votes on this item. Happy to share that we have just released this feature in ForceBC. When you receive a response from an agent in chat, you will hear a sound notification. We hope it helps you work more efficiently while getting support in Force!