Support Request Form- remove automatic clearing of information

2 votes

when submitting a request for support, if one item is left blank- other key fields are cleared of information when the blank item is added. (Usually client name and client contact.) This requires multiple attempts at submission of support request.

In Progress Suggested by: Sara Best (05 Dec, '23) • Upvoted: 23 Apr • Comments: 2

Comments: 2

05 Dec, '23
Jamie Whited Admin
Hi Sara! Thank you for the suggestion. I am happy to let you know that our Business Systems is actively working on resolving this. Once I have confirmed its been completed I will change this status of the suggestion and leave you another comment.

Kind regards,
Jamie Whited
Sr. Director, User Operations & Partner Programs
1
23 Apr
Sara Best
Hi Jamie!
Hope you are well! FYI- I experienced this issue again this morning- several times when trying to submit a support ticket. Thankfully I caught that the ticket didn't get submitted before I closed out of the software.
Thank you!